Managerial Communication
It’s time for some serious introspection. Take a few minutes to assess whether your communication is clear, concise and authentic. Do your messages achieve their intended purpose, or do they get lost in a maelstrom of mixed messaging?
During this workshop, JLMC hones in on the DNA of your communication style, examining how it influences every word you utter or write. Youâll gain the awareness, skills, tools and confidence to control your story, making that all-important lasting impression and profound impact.
This challenging communications course draws from multiple disciplines, including Key Message Development, the Art of an Uncomfortable Conversation, Conflict Management, and Public Speaking Skills. It’s designed to significantly enhance your leadership, communication, and relationship skills.
Mastering your Messages
Contrary to popular belief, what you have to say isn’t typically at the top of everyone’s priority list. In a world inundated with messages, capturing attention demands more than just speaking â it requires concise and compelling communication.
Led by Janine, this programme involves hands-on brainstorming sessions and practical guidance on effectively engaging with key stakeholders.
Janine shares invaluable insights on the golden rules of communication, dispels common myths, and highlights the significance of effective vocal delivery and authentic body language.
Cultivating Passionate Voices for your Brand
To thrive in an ever-evolving competitive market, companies must invest in improving customer communication, increasing awareness and interest among clients, and earn the trust and confidence of their employees.
Building a powerful brand means resonating with your target audience. Your employees need more than just a vested stake in your success; they need to believe in your business and become its most fervent ambassadors.
This hands-on workshop will explore the importance of building brand advocates for a successful business. After all, brand loyalty should start from within. Invest in this workshop to learn how to turn your team into passionate brand champions.
Transformative Public Speaking Training
In todayâs challenging corporate landscape, the ability to deliver compelling presentations isn’t just a skill – it’s a competitive advantage. A professional who falls short on the ability to present effectively starts off at a crippling disadvantage, with even the most groundbreaking of ideas falling flat if not delivered convincingly.
This programme empowers delegates with a profound understanding of the transformative influence of polished presentations. Through tailored coaching, delegates learn the essential tools and techniques to master proper breathing control, posture that puts you in control , appropriate dress code, impactful body language, and skilful vocal usage.
Designed to provide simple, yet effective methodologies to amplify your objectives while retaining audience interest and excitement, this interactive workshop equips you with the insight to understand your audience, refine specific messages, and convey your message with authenticity, impact and clarity.
Join us to refine your presentation skills and elevate your ability to captivate and persuade your audience with authenticity and confidence.
Customer Communication Service Training
In today’s technology-driven world, the only differentiator is not good â but extraordinary customer service. However, without effective communication skills, all the organisation will derive from this technology is a questionable ability to serve its customers.
During this coaching programme, delegates will gain a profound understanding of the influence their communication has on customer service. Janine empowers delegates to align with customer values and employ behaviours and service levels that foster unwavering customer loyalty.
Topics covered :
- Building immediate connections
- Making a lasting impact
- Understanding the significance of first impressions
- Speaking with confidence
- Effectively conveying your message
- Harnessing the power of your voice: Professional voice techniques, including vocal projection and tonality
- Proactive listening: Mastering the art of active listening
- Providing reassurance and empathy
- Sustaining high energy levels
- Maintaining positive perceptions
Master the Art of an Uncomfortable Conversation
We live in politically charged, unpredictable and self-serving times. This, coupled with a diversity of cultures, values and beliefs, and a melting pot of egos and unpredictable behaviour patterns, can be a recipe for disaster for any business.
How many hours a week does your company spend dealing with conflict and internal politics? What are you doing to change or prevent an adverse situation? Are you tackling âdisruptive dialogueâ head-on?
From one-on-one sessions to group training workshops, this programme is customised according to each clientâs needs and issues at hand. It is aimed at resolving issues that are usually swept under the corporate carpet and makes room for progress and effective communication.
Constructive and carefully facilitated disagreements can result in courageous conversations necessary to bring about much needed change.